Help Center
Answers to the questions integrators actually hit, and the two guides worth reading before launch.
Going live
The checklist between a green sandbox and production traffic.
Reconciliation
Consume webhooks safely, and reconcile against the API as the truth.
FAQs
Verification outcomes, gating errors, and what to do about them.
Troubleshooting
Decode the errors you are most likely to see while integrating.
MCP server
Let your coding agent search these docs while it works.
Contacting support
Write to hello@rasto.co and include the
request-id from the response header. It finds the exact request in our
logs, including the original wording of any downstream failure, which never
reaches the API response.
For a payment a sender claims went missing, include the deposit's
network_reference as well. That is the bank network's own end-to-end id,
and it is what a bank can trace.